Over the coming years, we are likely to see a lot of changes in the ecommerce industry. The constantly developing technology in this area means that the online shopping experience will continue to improve, and many current challenges will be solved.
According to the ecommerce trends infographic by Subscriptionly, more people are currently shopping offline for a number of reasons. They can take away the purchased goods the same day, ask for help and advice from shop assistants, touch and feel the products, and don’t have to pay for delivery.
The developments in the ecommerce industry are looking to address these issues and entice more people into the online world. One of the most pressing reasons why people like to shop offline is the issue with delivery. People usually don’t want to wait several days for the product to arrive. They would rather pop to a shop and get it the same day.
Shipping is now one of the main factors that make a difference between online brands. Take the retail giant Amazon for example. It is at the forefront of the delivery service. Many items are available for next day delivery, while some can even be delivered within a few hours.
Many other brands are struggling to keep up and give consumers what they want. So what are the key future trends that we are likely to see in the next few years when it comes to shipping and delivery?
Same Day Delivery
Of course, many brands are already offering next day delivery, but same day delivery is likely to become very much the norm in the years to come. Research shows that consumers are willing to pay more if it means getting faster delivery. Although this could increase costs for brands, they will get more sales and will be one step ahead of other brands who do not yet offer this service.
Drones And Robots
A bit more of a futuristic idea is the use of drones. Consumers are certainly opening up to the idea. The accelerating growth in the number of parcels that need to be delivered will force various couriers to invest in new technologies to meet the ever-growing demand.
Currently, the UK’s Civil Aviation Authority, for example, is making it a little tricky for companies to get their drone delivery systems off the ground, but that doesn’t mean that this won’t happen at some point in the near future.
Self-driven robots are already being used in some cities across the globe, monitored by human operators in control rooms. Takeaway companies, such as Just Eat and Pronto, are currently testing this type of delivery process.
Pick Up And Pack Companies
There are a growing number of retailers out there who use a pickup, pack, and ship companies which act almost like a personal courier service between the retailer and the customer. These are growing in popularity, especially for smaller ecommerce companies, because they give them the opportunity to offer same day delivery, something they previously were unable to do.
Customers are expecting higher and quicker service in general when it comes to online shopping, and that is precisely what these ecommerce businesses are trying to provide. Delivery speed can play a big part in the customer’s purchasing decision, which is why we are likely to see the scene develop dramatically soon.